4.44
Wired Speed Avg
Highest Rated Metric
4.07
Wired Reliability Avg
Score / 5.0
4.10
Wi-Fi Speed Avg
Score / 5.0
4.07
Wi-Fi Reliability Avg
Score / 5.0
💡 Key Insights — Connectivity & Access Performance Highlights
🏆 Wired Speed Leads All Metrics
Wired internet speed scored 4.44 / 5.0 — the highest-rated metric across the entire Connectivity section. 95.06% of respondents rated it ≥3, with only 8 users reporting below-average performance. This reflects a strong, well-maintained wired backbone across campus.
✅ 92.6% Satisfaction Across All Wi-Fi & Wired Reliability
Three of four connectivity metrics achieved an identical 92.59% satisfaction rate (≥3 rating). With 150 out of 162 respondents rating reliability positively for both wired and wireless, the campus network is delivering dependable service to the vast majority of users.
📶 Wi-Fi Performance is Strong & Consistent
Wi-Fi Speed (4.10) and Wi-Fi Reliability (4.07) both scored above 4.0, indicating that wireless connectivity meets expectations for most campus users. Only 12 respondents (7.41%) rated either metric below average — a small proportion that points to localized issues rather than systemic problems.
🔐 VPN Users Report High Ease of Use
Among the 58 respondents who use VPN, 87.93% (51 of 58) reported that VPN was easy to use. This strong ease-of-use rating suggests the VPN client and setup process are well-designed. The majority of off-campus users are connecting securely and without significant friction.
⚠️ Areas of Concern — From User Comments
-
1. GEB Is the Clearest Location-Specific Connectivity Pain Point
GEB appeared repeatedly in both wired and wireless comments. Users reported no usable ethernet in the basement, very slow Wi‑Fi, difficulty taking virtual meetings, and poor performance during quizzes, tests, and team-based learning. The concentration of comments suggests this is not an isolated incident but a recurring building-level issue.
-
2. Wired Connectivity Concerns Span Multiple Buildings
Comments from the Translational Research Building, Mooney Building, 920 Madison Avenue, and 66 Pauline Avenue point to slow or nonworking wired connections in several locations. This suggests that wired infrastructure may be uneven in performance and may not always provide the dependable fallback users expect.
-
3. Wireless Performance Issues Are Broader Than One Building
Wireless concerns were reported across the Translational Research Building, Alexander Building, Delta Dental/Dunn, the College of Pharmacy Building, and campus classrooms more broadly. Problems include slow speeds, brief outages, weak hallway and bridge connectivity, and user workarounds such as switching to cellular data.
-
4. VPN Reliability Is a Repeated Remote-Access Issue
Multiple comments described VPN connection failures, automatic disconnections, and extended troubleshooting without resolution. Because VPN supports off-campus access, these issues may directly disrupt remote work and access to institutional resources.
-
5. Some Requests Are Targeted and Operational Rather Than Purely Negative
One commenter requested a dedicated guest Wi‑Fi network for CHIPS, which appears to be a specific operational need. This type of feedback may be actionable through targeted network design rather than broad remediation.
📊 All 4 Metrics — Average Score
✅ Above Average vs ⚠️ Below Average — All Metrics