Frequently Asked Questions

Which browser do I use?

It is important that you use the most up-to-date version of your Internet browser.

I am unable to log in to Banner Self Service. Who do I contact?

UTHSC Service Desk at 901.448.2222.

I was able to log into Banner Self Service but I have questions about information on my account. Who do I contact?

For questions regarding:

• Transcripts, grades, registration
  • One Stop Shop
    901.448.7703
• Loans, work study, scholarships
  • One Stop Shop
    901.448.7703
• Payments, refunds, checks
  • Bursar's Office
    901.448.5552

How safe is my Banner ID and password?

The only way anybody can get access to your data through Banner Self-Service is by entering your Banner ID number as well as the password known only to you. This is why you should set your password to something that is known only to you. Please treat your password as you would your PIN number for your ATM card, for instance.

What information do I need to login to Banner Self-Service?

You will need your UTHSC NetID and password. The first time that you login you will be prompted to reset your PIN. Do not give your PIN to anyone else. Policy prohibits access to the system by anyone other than the authorized user.

I've forgotten my password or my account has become disabled. What do I do?

If you have forgotten your password, contact the Registrar's Office at 901.448.7703 or the UTHSC ITS Service Desk at 901.448.2222.

Is there an inactivity time limit on Banner Self-Service?

Yes. For your protection, if your Banner Self Service session is inactive for more than 30 minutes, your session will be terminated.

What if I get lost or stuck in Banner Self Service?

If you are having trouble or need to exit Banner Self Service, you can always click on the EXIT button on the top right of the page. Any data that you have entered on the page will be lost.

As an applicant, how can I check on the status of my application?

You can check the status of your application from our UTHSC homepage, under Future Students click on the "Apply Now!" link. Our hope is that you remembered your self-created Login and PIN. If not, please contact the Office of Admissions at 901.448.5560 or uthscadmit@uthsc.edu. After you enter your Login and PIN, you will see an Application Summary listing your basic demographic information [name, address, etc.], College and program, and where your application is in the admissions process.

For example, the application statuses are:

• I - Incomplete Items Outstanding
  • There are missing supporting application materials [e.g., transcripts, test scores, etc.]
• C - Complete Ready for Review
  • All supporting application documents have been received via the Office of Admissions. Now key faculty/staff are reviewing your application and materials for an admissions decision.
• D - Decision Made
  • After careful review of your application and supporting application materials, key faculty/staff have rendered admissions decisions [e.g., accept, deny, etc.]

Submitting supporting application materials?

After submitting your application, you should...

Submit all supporting application materials in one envelope* to:

University of Tennessee Health Science Center-Office of Admissions
910 Madison Avenue, Suite 520
Memphis, TN 38163

*Supporting application materials include paper documents not submitted as part of your application, such as official transcripts, recommendation forms, proposed plans of study form (i.e., remaining courses), applicable professional licenses, CPR certifications, etc.

What is included in the "supporting materials" packet admissions envelope?

The packet admissions includes the following:

1. Introductory letter
2. Application Checklist
3. Proposed Plan of Study Form - if applicable
4. Recommendation Form(s)- if applicable
5. Verification of Volunteer and/or Paid Service Form - if applicable
6. Pre-professional Evaluation Form – if applicable
7. Pre-addressed envelope

What is the Verification of Volunteer and/or Paid Service form?

The Verification of Volunteer and/or Paid Service form is for applicants to the College of Dentistry. This form is for the applicant to identify any and all volunteer and/or paid services [i.e., internships, etc.] related to the field of dentistry to be considered for admissions.

Who completes the Pre-Professional Evaluation form?

The Pre-professional Evaluation Form is for applicants to the College of Health Professions and Dentistry. This form is typically used by a committee of advisors who complete the form and provide feedback for the admissions committee.

What is the Proposed Plan of Study form?

The Proposed Plan of Study Form is for applicants who are still enrolled and/or will be enrolled in remaining course [i.e., prerequisite courses] prior to and during the admissions review. UTHSC uses this form to track applicants who may be admitted but still have remaining courses to complete prior to program entry for Fall or Spring.

How do I request for my transcript(s) to be sent the UTHSC?

Contact all colleges/universities you have or are currently attending. Request transcripts to be sent directly to:

University of Tennessee Health Science Center-Office of Admissions
910 Madison Avenue, Suite 520
Memphis, TN 38163

If they are sending the official transcript electronically, please send to: uthscadmit@uthsc.edu .

I can't find the recommendation forms on line, where I can get them?

They can be found here on the Admissions Forms page.

Do I send the recommendation forms to my recommenders or does UTHSC send them on my behalf?

You - the applicant - are responsible for forwarding the recommendation forms on to your recommenders and responsible for receiving the forms to include in a sealed envelope in the packet admissions.

How does UTHSC calculate grade point average?

Grades earned in all relevant collegiate coursework, including grades earned in repeated coursework, are included in the overall Common Grade Point Average (CGPA) calculation.

Do we accept unofficial copies of Test Scores [e.g., GRE, TOEFL, etc.] until you receive official copies?

Yes, we do accept unofficial copies of Test Scores. However, we still document your file as being incomplete until we receive the official copy.

Do we accept unofficial copies of transcript evaluations [e.g., Education Credentialing Evaluators-ECE, World Education Services-WES]?

Yes, we do accept unofficial copies of transcript evaluations. However, we still document your file as being incomplete until we receive the official copy.

I can't afford paying for the transcript evaluation service. Can I send you a sealed, translated transcript from my foreign country?

No. We do not accept transcripts directly from foreign country colleges or universities.

How do I apply to UTHSC or CAS programs?

• UTHSC web applications
• CAS programs

When do I get my refund?

Your refund date is based on the starting date of your classes. Refunds are usually disbursed within seven (7) days if you have direct deposit, and two weeks if by paper check. Please review the dates on the Bursar's Office website to determine disbursement dates.

We encourage you to sign up for direct deposit refunds. (See instructions below)

1. Go to Banner Self-Service and log in with your UTHSC NetID and password
2. At the Main Menu, click on Student
3. On the Student menu, click on Student Account
4. Click on Account Summary
5. Next, click on Pay Your Fees
6. Click on Refunds
7. Click on Payment Profile
8. Under Add a Payment Method, Select Electronic Check, then click Go
9. Enter Bank Account Information and Save

However if you choose to receive a paper check, please make sure your current address is correct on the Banner Self-Service as this is where your check will be mailed.

Can I come to the Bursar's Office and pay my fees by credit card?

No, the Bursar's Office does not accept credit card payments. Please follow the instructions for Online Bill Payment below:

1. Go to Banner Self-Service and log in with your UTHSC NetID and password
2. At the Main Menu, click on Student
3. On the Student menu, click on Student Account
4. Click on Account Summary
5. Next, click on Pay Your Fees
6. Click on Make a Payment under Quick View or select the Option of your choice and follow the instructions

Please note that on-line credit card payments are serviced through PayPath Payment Service for University of Tennessee Health Science Center student accounts. A non-refundable PayPath Payment Service fee of 2.75% (minimum $3.00) will be added to your payment.

How can I view my electronic bill?

You can view your electronic bill by following the instructions below:

1. Go to Banner Self-Service and log in with your UTHSC NetID and password
2. At the Main Menu, click on Student
3. On the Student menu, click on Student Account
4. Click on Account Summary
5. Next, click on Pay Your Fees
6. Click on eBills under Quick View.
7. Next, click on A new bill under eBills and a bill will appear if available. At this point you can print the statement or view and print other statements by clicking on the down arrow by View Statement

How can I sign up for the installment plan?

You can sign up for the installment plan by following the instructions below:

1. Go to Banner Self-Service and log in with your UTHSC NetID and password.
2. At the Main Menu, click on Student
3. On the Student menu, click on Student Account
4. Click on Account Summary
5. Next, click on Pay Your Fees
6. Click on Enroll in a Payment Plan under Quick View and follow the instructions

Has UTHSC received my FASFA and all other documents needed to process my financial aid?

Once you log into Banner Self-Service, select Financial Aid, select Eligibility, select the appropriate aid year and click SUBMIT. Here you will see all financial aid related satisfied and unsatisfied requirements. If you do not see FAFSA Results under Satisfied Requirements then UTHSC does NOT have your FAFSA results. You can complete a FAFSA application at www.fafsa.ed.gov using 006725 as UTHSC's school code.

How can I view and accept my awards?

Once you log into Banner Self-Service, select Financial Aid, select Award and select Award for Aid Year. You will then see a series of tabs and must accept the Terms and Conditions tab before the Accept Award Offer tab can be activated and viewed. You then have one chance to accept, reduce or decline your awards online.

How can I get additional funds?

You can call the Financial Aid Office at 901.448.7703 and ask to speak to a counselor to determine your eligibility for additional funds.

How do I register for or drop classes?

1. Go to Banner Self Service and log in with your UTHSC NetID and password
2. Click Student
3. Click Registration
4. Add/Drop Classes
5. Enter the CRNs (course reference numbers) in each of the individual boxes at the bottom of the page.
6. Click Submit
7. You may print the Student Detail Schedule for your records.

I'm taking a course that is for variable credit but when I register the course defaults to 1 credit hour. What should I do?

1. Register for the course
2. Click on the credit hour (usually defaulted to "1")
3. Enter the appropriate hours
4. Click Submit Changes

How do I request a copy of my official transcript?

1. Go to Banner Self Service and log in with your UTHSC NetID and password
2. Click Student Records
3. Click Request a Printed Transcript
4. You may send the request to another college or to one of your personal addresses. To send the transcript to a third party that IS NOT another college, simply click on one of your personal addresses and click Continue. The next screen will allow you to edit the address information.

How do I access my unofficial transcript?

1. Go to Banner Self Service and log in with your UTHSC NetID and password
2. Click Student Records
3. Click Academic Transcript
4. Select the level you would like to view (undergraduate, graduate, professional doctorate, etc.)
5. Click Submit

How do I view my final grades?

1. Go to Banner Self Service and log in with your UTHSC NetID and password
2. Click Student Records
3. View Final Grades
4. Select the appropriate term (i.e. Fall 2010)
5. Click Submit

How do I view holds on my account?

1. Go to Banner Self Service and log in with your UTHSC NetID and password
2. Click Student Records
3. Click View Holds

Who do I contact if I have a hold on my account?

The hold description will tell you which department placed the hold. This is the department you will need to contact to clear the hold off your record.

I need to change my current mailing address, telephone number or my emergency contact. What do I do?

1. Go to Banner Self Service and log in with your UTHSC NetID and password
2. Click on Personal Information
3. Select Update Addresses and Phones or Update Emergency Contacts

What is Faculty Self-Service?

Faculty Self-Service (also known as Banner Self-Service) is the web based product used by faculty. This web product retrieves and records data directly to and from the Banner database, based upon the user's role. All information is live and in real time. Banner Self-Service provides information in an easy-to-read format that is available from any computer connected to the Internet.

How do I print class rosters?

Faculty can print their own up-to-the-minute class rosters using Faculty Self-Service.

1. Go to Banner Self Service and log in with your UTHSC NetID and password
2. Open the Summary Class List.
3. Print the class list by clicking the Printer icon or choosing the File menu and Print.