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Work Request and Support

As part of our ongoing efforts to improve Facilities service delivery and response times, we have refined our process for submitting work requests and reporting issues across campus. To ensure timely and efficient support, all Facilities-related requests should be submitted through one of the following methods:

Dash Landing Page: https://dash.tennessee.edu/home
Phone: 901-448-5661 (Facilities Support Staff)
Email: facilitiessupport@uthsc.edu

If you have access, please use the Dash Landing Page as the preferred method. For urgent issues, calling Facilities Support remains the fastest way to receive immediate assistance

Reporting Urgent Issues

During Business Hours:

Call 901-448-3360 immediately
Clearly communicate the urgency and nature of the issue
Avoid using email for urgent matters to prevent delays

After Business Hours:

Call 901-448-5661
Calls will be routed to on-call Facilities personnel for immediate response

Who Can Submit Requests

All university personnel are encouraged to submit work requests
Requests are not limited to business managers or administrative staff
Prompt reporting helps prevent escalation and ensures quicker resolution

Types of Work Requests

Covered by the University:

Routine maintenance and repairs
HVAC, plumbing, and electrical issues
Safety-related concerns

Chargeable to Departments:

Renovations or space modifications
Special installations or upgrades
Requests outside standard maintenance
Department-specific enhancements

Facilities will communicate any costs before proceeding

What to Expect After Submission

A work order will be created and assigned
Requests are reviewed and prioritized
A Facilities team member may contact you for clarification or scheduling
Retain your work order number for reference and follow-up

Tracking & Follow-Up

Call Facilities Support at 901-448-3360
Email: facilitiessupport@uthsc.edu
Provide your work order number
Expect updates on status, timelines, and any delays or required actions

Apr 1, 2026