General Stores

General Stores Ordering Procedure

To purchase from General Stores, you may:

• Submit a Shopping Cart requisition via AVA, our online inventory management system
• Send a request by e-mail to gstores@uthsc.edu
• Visit us in person
• Call us at 8-6152

Using AVA:

1. Click the link above to access AVA
2. Enter your NetID and password on the UTHSC Central Authentication Service page, or click the blue UTHSC Login button from AVA landing page
3. Under Supply Management, select Shopping Cart
4. In the Shopping Cart:
   • Enter your name
   • Enter your room or office number and press enter, then select your address from the dropdown list
   • From the next dropdown list, choose the account number to charge. If you do not see the account number you wish to charge, please contact us so that we can add it to your profile
   • Click the ‘Pick Up’ box if you would like to collect your items from us, otherwise leave it blank and we will deliver your items as soon as we can
   • Enter any additional information in the comments box, such as a delivery time or if the order is for the attention of another person
   • Search for supplies using a keyword or a catalog number. A keyword will generate a list of possible items that you can choose, along with the quantity we have available. If there are 0 available, the item may be backordered or non-stock. You can still request the item and we will either order it directly from the vendor or notify you if it is currently unavailable
   • Click ‘Submit Cart’ to send us your requisition for processing.

Shortages, Damaged or Defective Items

Please check your delivered items as soon as possible after receipt and report to General Stores any shortages, damaged, or defective items within two working days. We will collect any damaged or defective items and rectify the situation as promptly as possible. We will also work diligently to correct any shortages. General Stores delivery staff will not return any item to General Stores without the proper return authorization. You must contact General Stores prior to returning any items. Non-stock items are subject to a vendor restocking fee and freight charges to return the item. Perishable items are typically non-returnable and may only be eligible for a refund in the case of damage or defects.