Week 1

Home Study Module: From Burnout to Buy-In – Building Resilient Pharmacy Teams

Learning Objectives

1. Identify signs and causes of burnout in pharmacy professionals.
2. Apply growth mindset principles to foster resilience and continuous learning.
3. Design a team empowerment strategy that promotes collaboration and morale.

Week 2

Home Study Module: Mastering Pharmacy Finances – Budgeting, Metrics, & Cost Control

Learning Objectives

1. Calculate cost per script and evaluate gross margin benchmarks.
2. Analyze inventory management practices to optimize cash flow.
3. Apply financial KPIs to monitor and improve business performance.
4. Differentiate between fixed and variable expenses in pharmacy operations.
5. Interpret income statements and balance sheets to assess financial health.
6. Recommend cost‑saving strategies that maintain patient care standards.

Week 3

Home Study Module: People Power – Hiring, Performance, and Negotiating in Pharmacy Leadership

Learning Objectives

1. Differentiate between effective and ineffective hiring practices and design an onboarding plan that supports new team members.
2. Apply performance management strategies to develop pharmacy staff.
3. Evaluate KPIs to measure employee contributions to operations and patient care.
4. Apply negotiation techniques to real-world pharmacy scenarios.
5. Construct a balanced approach to people management that supports organizational goals.

Week 4

Home Study Module: Mitigating Risk – Legal, Financial & Operational Safeguards

Learning Objectives

1. Identify financial, legal, and operational risks in pharmacy settings.
2. Implement risk management strategies including insurance and compliance.
3. Evaluate documentation and policy effectiveness in reducing risk.

Week 5

Home Study Module: Credentialing & Billing Mastery – Getting Paid for Pharmacy Services

Learning Objectives

1. Outline the credentialing and enrollment process for major payers.
2. Identify common barriers to credentialing and propose solutions.
3. Summarize billing practices for pharmacist‑provided services.
4. Analyze payer negotiations and reimbursement models.
5. Apply diagnostic and billing codes to service scenarios.
6. Monitor and respond to GER clawbacks and reimbursement changes.

Week 6

Home Study Module: Driving Patient Loyalty – Effective Engagement & Adherence Programs

Learning Objectives

1. Design patient engagement programs that improve medication adherence.
2. Evaluate the role of pharmacy staff in promoting patient loyalty.
3. Implement follow-up strategies to enhance long-term retention.

Week 7

Home Study Module: Innovate to Elevate – Leveraging Technology for Pharmacy Growth

Learning Objectives

1. Identify emerging technologies such as AI, robotics, and automation.
2. Evaluate operational, financial, and clinical impacts of new technologies.
3. Compare traditional workflows with tech‑enhanced processes.
4. Design a technology adoption plan aligned with pharmacy goals.

Week 8

Home Study Module: De‑escalation in Action – Communicating with Compassion

Learning Objectives

1. Analyze emotional triggers in patient interactions.
2. Recognize verbal and non‑verbal cues indicating patient frustration.
3. Differentiate types of patient concerns and their communication impact.
4. Summarize appropriate de‑escalation techniques.

End of Week 8 – Simulation Activity: Practice to Performance

Notes:

• 30‑minute time slots available.
• Weeks 1–8 modules must be completed prior to participation.

Learning Objectives

1. Demonstrate effective communication techniques for de‑escalating conflict.
2. Reflect on personal communication strategies in high‑stress scenarios.

Week 9

Home Study Module: Marketing with Purpose – Empowering Pharmacy Teams

Learning Objectives

1. Explain how pharmacy staff contribute to patient outreach.
2. Design a marketing plan with in‑store and digital strategies.
3. Educate patients on pharmacy services to increase engagement.

Week 10

Home Study Module: Lean Thinking in Pharmacy – Streamlining Workflow

Learning Objectives

1. Map pharmacy workflows to identify inefficiencies and bottlenecks.
2. Apply lean principles to reduce waste and optimize labor.
3. Propose and measure the impact of process improvements.